Zappos
An online shoe retailer co-founded by Nick Swinmurn, later advised and led by Tony Hsieh, and eventually acquired by Amazon. Featured as a prime example of customer service, culture, and navigating crises.
Common Themes
Videos Mentioning Zappos
Sequoia VC Reveals: The One Trait That Built Airbnb, DoorDash & Zappos
The Knowledge Project Podcast
An online shoe retailer co-founded by Nick Swinmurn, later advised and led by Tony Hsieh, and eventually acquired by Amazon. Featured as a prime example of customer service, culture, and navigating crises.
#37 – Zubin Damania, M.D.: Revolutionizing healthcare one hilariously inspiring video at a time
Peter Attia MD
Online shoe and clothing retailer known for its unique company culture and sold to Amazon.
Culture with Brian Chesky and Alfred Lin (How to Start a Startup 2014: Lecture 10)
Y Combinator
Cited as an example of a company with a strong culture and well-defined core values, particularly regarding customer service and humility.
Cindy Eckert (formerly Whitehead) Interview | The Tim Ferriss Show
Tim Ferriss
A company Cindy Eckert's leadership team visited to learn about excellent customer service, inspiring them to implement similar practices in their pharma company.
Alfred Lin with Justin Kan
Y Combinator
An e-commerce company founded with the idea of selling shoes online, co-founded by Tony Hsieh and later joined by Alfred Lin. It was known for its culture and customer service and was acquired by Amazon.
Derek Sivers Interview (Full Episode) | The Tim Ferriss Show (Podcast)
Tim Ferriss
An online shoe and clothing retailer famous for its exceptional customer service, used as an example of a company that gained free publicity through remarkable actions.
Patrick Collison — CEO of Stripe | The Tim Ferriss Show (Podcast)
Tim Ferriss
An online shoe and clothing retailer that has experimented with organizational structures like holacracy.