Key Moments

Harj Taggar - How Startups can Compete with FAANG Companies when Hiring Employees

Y CombinatorY Combinator
Science & Technology4 min read5 min video
Feb 8, 2021|8,792 views|238|23
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TL;DR

Startups can beat FAANG offers by moving faster, offering personalized attention, and highlighting the impact of work, countering the bureaucracy and project cancellations common in large companies.

Key Insights

1

Startups can move significantly faster than FAANG companies in the hiring process, often extending an offer within days or the next morning after a candidate call.

2

Personalized attention from multiple team members, including follow-up emails detailing specific positive interactions, can make candidates feel more valued than at large tech companies.

3

A common frustration for employees at big tech companies is having projects they've worked on for a year cancelled at the last minute.

4

Startups provide candidates with the assurance that their work from day one will directly impact real users and customers, offering a more satisfying experience.

5

To compete with FAANG, startups need to emphasize speed, personalized candidate engagement, and the direct impact of work, contrasting these with the perceived slowness and bureaucracy of large corporations.

Leveraging speed to outpace FAANG hiring processes

Startups possess a significant advantage over FAANG companies in the speed of their hiring process. While large tech firms can take weeks, sometimes over a month, from initial contact to a formal offer, startups can move with remarkable agility. For example, at Triplebyte, the approach was to call promising candidates at the end of the day and provide offer details as early as the following morning. This rapid turnaround is crucial because ambitious candidates, especially those with competing offers from major tech players, often fear slow-moving environments and bureaucratic hurdles that hinder actual product development. By demonstrating this immediate responsiveness and efficiency, startups can directly counter this potential candidate anxiety, making them feel more valued and demonstrating that they won't be just a 'cog in the wheel'. This speed is a low-hanging fruit for startups looking to make a strong first impression.

The power of personalized candidate attention

Beyond sheer speed, startups can win over top talent by providing deeply personalized attention. Unlike the often standardized and impersonal recruitment processes at large corporations like Apple or Google, startups can mobilize their entire team to engage with candidates. A highly effective strategy is encouraging every team member who interacted with a candidate—whether during interviews or informal lunches—to send a personalized follow-up email. These emails should highlight a specific positive aspect of the interaction and express genuine hope that the candidate will join. This level of individual care reinforces the idea that the candidate is truly special and will be an integral part of a unique, close-knit culture, rather than just another hire in a vast organization. This makes candidates feel much more valued and connected.

Highlighting project impact versus cancellation risk

A significant demotivator for talented individuals working at large companies is the frequent cancellation of projects, even those that have consumed significant time and effort. Many individuals have experienced spending a year or more working diligently on a project they were passionate about, only to see it abruptly shut down. This feeling of wasted time and energy is particularly frustrating for ambitious and driven people. Startups can effectively leverage this pain point by emphasizing their own operational model: every initiative, from day one, is directly tied to impacting real users and customers. This ensures that the work being done is always meaningful and has tangible outcomes, providing a deeply satisfying experience for employees. This contrast is often best communicated by connecting the candidate with someone who has personally experienced project cancellation at a large firm, allowing for a visceral understanding of the negative impact.

Directly contrasting startup agility with corporate bureaucracy

The perception of bureaucracy is a major concern for candidates considering large tech companies. When a startup can demonstrate its ability to move quickly, it directly contradicts this fear. For example, instead of a month-long offer process, a startup can have an offer ready within a day. This speed not only impresses but also validates a candidate's suspicion about the slower pace of big tech. It suggests that shipped products and impactful work are more likely in a startup environment.

Making candidates feel like valued team members

By offering personalized attention and a faster, more transparent hiring process, startups can assure candidates that they will feel more like a valued member of the team from the outset. This is a stark contrast to feeling like a small part of a massive, impersonal conglomerate. This emphasis on culture and belonging is a key differentiator.

The direct connection between work and users

In startups, there's a clear line of sight between an employee's efforts and the impact on end-users. This direct feedback loop, where work directly influences customer satisfaction or product adoption, is a powerful motivator often missing in large organizations where contributions can feel diffuse or disconnected from the final user experience. This direct impact makes the work more rewarding and meaningful.

Competing with FAANG for Talent: A Startup Guide

Practical takeaways from this episode

Do This

Move quickly to extend offers and answer candidate questions.
Provide individualized, personalized attention from multiple team members.
Emphasize how startup work directly impacts users and customers.
Arrange for team members to share positive personal experiences with candidates.
Highlight the frustration and demotivation of cancelled projects at big companies.

Avoid This

Let the hiring process drag on for weeks or over a month.
Allow candidates to feel like a 'cog in the wheel'.
Fail to offer personalized attention and follow-up.
Allow candidates to believe their work might be on projects that get shut down.
Be slow to provide offer details or answer questions.

Common Questions

Startups can compete by leveraging speed in their hiring process, offering personalized attention from the team, and highlighting the direct impact of an employee's work. They can also emphasize the frustration of project cancellations common in larger companies.

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