Retrieval Augmented Generation in Knowledge Graphs for Customer Service Question Answering

Study / ResearchMentioned in 1 video

A seminal white paper testing graph RAG for customer service question answering, which resulted in a 28.6% decrease in per-issue resolution time.

Videos Mentioning Retrieval Augmented Generation in Knowledge Graphs for Customer Service Question Answering

AI Dev 25 x NYC | Nyah Macklin: How to Structure Context to Make Your Agents Smarter

AI Dev 25 x NYC | Nyah Macklin: How to Structure Context to Make Your Agents Smarter

DeepLearningAI

A seminal white paper testing graph RAG for customer service question answering, which resulted in a 28.6% decrease in per-issue resolution time.