Net Promoter Score
loyalty measure between -100 and 100
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Videos Mentioning Net Promoter Score
Sarah Chou on Finding Product-Market Fit in the Education Industry - at YC Edtech Night
Y Combinator
A metric that Sarah Chou and her team check to gauge customer satisfaction and identify areas for improvement.
How to Win in the Startup World — Mike Maples and Andy Rachleff | The Tim Ferriss Show
Tim Ferriss
A customer loyalty metric used as a proxy for word-of-mouth, though Andy Rachleff notes it's not always ideal and can have outliers.
Frank Blake Interview | The Tim Ferriss Show
Tim Ferriss
A customer satisfaction metric used by Home Depot, measured by in-store surveys, though Frank Blake acknowledges its potential flaws depending on store volume.
Julia Hartz at Female Founders Conference 2014
Y Combinator
A metric used to measure customer satisfaction, which Eventbrite adapted to measure employee satisfaction (eNPS) as part of its feedback loop.
Work at a Startup Expo 2019
Y Combinator
A metric that Rippling is proud of, indicating high customer satisfaction in the high 60s.