Retrieval Augmented Generation in Knowledge Graphs for Customer Service Question Answering

Study / Research

A seminal white paper testing graph RAG for customer service question answering, which resulted in a 28.6% decrease in per-issue resolution time.

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AI Dev 25 x NYC | Nyah Macklin: How to Structure Context to Make Your Agents Smarter

AI Dev 25 x NYC | Nyah Macklin: How to Structure Context to Make Your Agents Smarter

DeepLearningAI

A seminal white paper testing graph RAG for customer service question answering, which resulted in a 28.6% decrease in per-issue resolution time.