Zendesk

Building Needle: Vibe automation, RAG workflows, and founder lessons

AssemblyAI

Customer support tickets integration mentioned as a possible data source.

E85: SBF's crypto bailout, Zendesk sells for ~$10B, buyout targets, US diplomacy, AlphaFold & more

All-In Podcast

A help desk software company acquired by an investor group for $10.2 billion after turning down a $17 billion offer, signaling a shift in market valuation towards cash flow.

#AIS: Bestie AMA with Valor's Antonio Gracias

All-In Podcast

Used as an example of a SaaS business that hit an 'upper bound' in valuation because it couldn't expand beyond its initial category to serve larger bodies over time.

E161: US strikes Houthis, market instability, Q1 rate cuts in doubt, Carta's major mishap, DEI

All-In Podcast

A customer service software mentioned as a company whose features are starting to overlap with competitors.

Agents @ Work: Dust.tt — with Stanislas Polu

Latent Space

A SaaS company whose customers might build AI directly on top of it, potentially reducing the need for the SaaS layer itself.

Agents @ Work: Lindy.ai (with live demo!)

Latent Space

Used as an example for an agent that observes tickets and interacts with a knowledge base.

Mathilde Collin on Feature Prioritization and Employee Retention at Front

Y Combinator

A customer service software company providing a suite of products for customer engagement and support. It's mentioned as a type of helpdesk solution that Front's co-founder disliked.

The State of AI in production — with David Hsu of Retool

Latent Space

Mentioned as a competitor in the internal tooling space, but Retool differentiates itself by being developer-first.

Pylon: Reimagining B2B Customer Support

a16z Deep Dives

From Homeless and Broke to Top Angel Investor (Uber, SpaceX, and 100+ More) — Cyan Banister

Tim Ferriss

GPT-4o launches, Glue demo, Ohalo breakthrough, Druck's Argentina bet, did Google kill Perplexity?

All-In Podcast

A customer service software mentioned as a potential data source to integrate with Glue AI, further automating business workflows.